Question 1

What makes your sunglasses special?

Accepted Answer

Our sunglasses stand out due to their innovative technology and thoughtful design. They feature ProAdapt® lenses that automatically adjust to changing light conditions, ensuring optimal visibility whether it's sunny or cloudy. The Hydroleophobic® treatment keeps the lenses clean by repelling oils and water, while the anti-fog coating prevents fogging, maintaining clear vision at all times. Additionally, the Revo coating enhances color clarity and contrast, reducing glare and improving visual performance. These advanced features make our sunglasses highly versatile and reliable for any outdoor activity.

Question 2

How are your sunglasses sustainable?

Accepted Answer

Our sunglasses are sustainable due to several key practices and material choices. We prioritize environmental responsibility by using castor as the base material for our frames. Castor is a sustainable resource that significantly reduces the need for petroleum-based plastics. Additionally, castor plants can be grown on semi-arid soil in India, which is unsuitable for food crops like corn and rice, thus not competing with food production. Furthermore, our sunglasses are designed in the Netherlands and manufactured in Italy. This approach minimizes transport distances compared to brands that produce in Asia, thereby reducing our carbon footprint.

Question 3

What are the shipping costs?

Accepted Answer

As we are Benelux' biggest online bike retail company, we are able to offer FREE worldwide shipping for every order above € 99.-

Question 4

Can I also place an order in my country?

Accepted Answer

At PPEEQQ we offer FREE worldwide shipping for every order above € 99.- However, at this moment, we are not able to deliver to Canada and the USA due to limitations in product liability insurance. We also do not deliver to sanctioned countries, and countries where the shipping risk is too high. To be certain whether we ship to your country, please try to fill in your desired country of origin during checkout, prior to payment. The system will let you know whether we are able to ship there. Please note that we are not responsible for any import fees and duties.

Question 5

Can I place orders as a business?

Accepted Answer

While we are originally a B2C company, we are able to accommodate business orders to some extent. Please reach out to our customer support team so they can assist you if needed.

Question 6

How does international shipping work?

Accepted Answer

When you place an order, and your country of delivery is accepted at checkout, we will ship the order to you via our shipping agency. We ship out of the Netherlands, so it may take some time for the package to arrive. We are not responsible for any import fees or duties.

Question 7

Are there any other websites selling your products?

Accepted Answer

Yes, we also have retailers who sell our products.

Question 8

I saw your items online cheaper, can you price match?

Accepted Answer

You are free to reach out to our customer service department, but we are unlikely to be able to price match. Our retailers are free to choose their own pricing, and promotions, and tend to limit themselves to a specific geographic region. This site however, ships worldwide. As such we will not be able to match most prices. Should you find our items for really really low prices (such as more than 50% off sitewide), please double check whether it is a legitimate site, and legitimate company. Should you have doubts about a specific site, please reach out to us, and we will happily check with you!

Question 9

Who is this "FuturumShop.com B.V." I see mentioned sometimes?

Accepted Answer

They are our logistical partner for everything related to the order. For any orders placed through our website, PPEEQQ is the seller, so please reach out to us should you have any questions. FuturumShop.com B.V. is also the largest online retailer for cyclists in the Netherlands, Belgium, and Luxembourg, and does not actively operate internationally. The founder of FuturumShop.com B.V. also founded Futurum.cc, the company behind PPEEQQ, so they could be considered our sister company.

Question 10

What payment methods can I use?

Accepted Answer

We offer several different ways for you to pay for your PPEEQQ order: Credit Card (AMEX, VISA, Mastercard), PayPal, Bank Transfer, Bancontact, iDEAL, Google Pay, and Apple Pay. Please note that it is not possible to pay afterwards.

Question 11

Can I pay after receiving the shipment?

Accepted Answer

We do not offer a pay later option.

Question 12

How long is the warranty?

Accepted Answer

As a manufacturer, we are legally obliged to give a two-year warranty. However, at PPEEQQ we offer you a voluntary lifelong warranty against material and manufacturing defects. Why? For the simple reason that we are that confident about the quality of our products.

Question 13

How do I claim the warranty?

Accepted Answer

Please reach out to our customer service team so they can help you!

Question 14

In which period can I return an item?

Accepted Answer

To offer you the best service possible is one of FUTURUM's focus points. That's why we opted to present you a return period of 365 days after the purchase date. By doing so, we exceed the legal minimum of 14 days by a quite big margin.

Question 15

How can I return an item?

Accepted Answer

In case you would like to return one or more products, you can easily put in a return request by logging into your account. Our customer service team will contact you shortly after you have submitted the return request.

Frequently Asked Questions

Sports Glasses

Ordering

Payment

Lifelong Warranty

Returns